Integrated Flowthrough
This customizable consulting solution addresses the mounting challenge of order fallout in a converged, triple play or quad play operations environment. Telcordia is finding practical ways to help operators around the world assure the automated flow of orders from receipt to fulfillment or resolution.
As service providers deploy new technologies, blend legacy and next-generation OSSs, and scale operations to deliver triple or quad play services, order fallout and associated costs can rise dramatically.
Telcordia Integrated Flowthrough is a consulting solution, tailored to your goals and resources, that examines your assurance and fulfillment operations and recommends affordable, effective ways to:
- Close the gaps that contribute to fulfillment and assurance order fallout
- Reduce the costs of unnecessary truck rolls, manual handling, and inefficient work centers
- Drive revenue by speeding order completions and reducing outage times
- Significantly improve customer satisfaction through greater on-time service delivery and repair
By applying our proprietary Telcordia 5D™ Methodology to benchmark performance and identify root causes of order fallout, Telcordia can help service providers to improve methods and procedures, cleanse data capture, properly structure work centers, optimize exception management, and even identify possible OSS enhancements, leading to dramatically improved flowthough rates and lower manual handling expense.
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