Job Aids Overview

Effective user training is necessary for any Next Generation Operations Support System (NGOSS) rollout. But making sure your employees have the tools they need to guarantee ongoing success is also important. Give your NGOSS teams the support information they need to confidently and effectively manage your NGOSS.

Our Job Aids are based on a proven methodology for post NGOSS rollout support. They provide a comprehensive overview of processes and procedures to supplement prior NGOSS training and help your employees stay on course. You'll benefit from lower rollout costs, reduced staff assistance requirements and faster user adoption.

What are Next Generation OSS Job Aids?

Job Aids are valuable tools that your employees can rely on during and after an NGOSS rollout to ensure streamlined operation. They supplement comprehensive telecom training by providing:

• Interactive demos. Provide animated, explanatory presentations to walk users through various application features and functions. Also incorporate testing that simulates Telcordia NGOSS to gauge proficiency.
• Product support documents. Offer detailed support aids in print form that can be used as a desk-side reference, and are also accessible online.
• Quick-reference charts. Deliver simple, step-by-step guides for common Telcordia NGOSS processes and procedures, offering easy reference during application use.

Why Use Next Generation OSS Job Aids?

Consider our Job Aids if you want to:

• Lower rollout costs. Reduce the number of staff needed to assist users with operation of new systems and processes, and issues related to avoidable mistakes.
• Speed user adoption. Boost support team understanding of new NGOSS and ease transition for faster acceptance and proficiency.
• Streamline operations. Improve employee effectiveness and enjoy a boost to overall operations.