Next Generation OSS
Education & Training Services
Maximize the Impact of Next Generation OSS Deployments
Next Generation Operations Support Systems (NGOSS) are more flexible and powerful than ever. They are capable of transforming your business and the subscriber experience. But these systems can only be as effective as the user teams that support them.
Our Education and Training Services provide highly customized NGOSS training for your staff. These online and on-site programs help you gain user acceptance, expedite your system rollout and reduce operational costs. All while maximizing the impact of your NGOSS rollout.
Our comprehensive approach to NGOSS education and training can be executed globally and tailored to meet the distinct needs of your business. By analyzing your people, processes, culture and business strategy, we develop a program that can greatly improve your return on investment.
Your Key to NGOSS Rollout Success is Here
We offer a broad range of education and training services and programs, including:
- NGOSS training needs analysis. Identify the specific training needed by each team member and select an appropriate training schedule.
- Process engineering workshops. Gain insight into how to develop and implement new business processes around your NGOSS rollout.
- Change management program. Effectively engage user teams to increase acceptance of new platforms and maximize proficiency.
- Product training. Provide general training programs to educate users about new applications.
- Customer-specific education. Benefit from training that is developed based on the end-to-end processes of your business.
- Job aid systems. Take advantage of post-training support to ensure that your users and processes remain as effective as possible.
