Dispatch Optimization
Improving labor efficiency to reduce expenses and increase profitability
Service providers are under intense pressure to improve profitability. As access line shrinkage continues, costs must be reduced at twice the current rate just to maintain flat margins. Since central office and outside field technicians represent about 35-40% of all ILEC labor expenses, introducing labor efficiency is critical for meeting expense objectives.
Our Dispatch Optimization services have helped companies save up to 50% in Installation & Maintenance (I&M) labor costs while:
- Improving service performance
- Reducing operational costs
- Enhancing productivity levels
Field force optimization requires a multi-dimensional solution with streamlined processes that optimize the use of technicians, corporate systems, and network technology. Significant field force savings can be realized by leveraging existing operations capabilities, as well as new technologies and services. But, it's not simple. For example, an ILEC had reduced its I&M headcount by 10%, but actually increased labor costs by 2%, due to the need for overtime. But, by leveraging our dispatch optimization expertise, 10-20% efficiency improvements can typically be made with existing capabilities.