Business Continuity & Disaster Recovery

Disaster Prevention and Recovery Services

Your Business Challenge

Failure and loss of communications, electronic, and data processing equipment occur on a regular basis. Recovery from these disasters or the investigation of cause often requires expertise that is not commonly available or maintained in-house by businesses.

We have your solution

Telcordia Risk Management experts provide immediate technical support, analysis, and assistance before, during, and after man-made or natural disasters that may affect service or equipment. Our experts maintain key expertise and laboratories, and have diverse experience in the telecommunications and electronics industries as it applies to critical network, information technologies, outside plant, and real estate operations. Telcordia can assist you in achieving your performance and service goals through a combination of response, prevention, and loss control techniques. Combining our services and technical strengths, we can provide:

• Pre-emptive procedures and strategies to limit the exposure of equipment when a disaster is imminent
• Facilitation of rapid disaster response and network service restoration
• An impartial review regarding equipment disposition (i.e., restore vs. replace)
• Advice on cost-effective and reliable recovery solutions, while determining root cause, or strategies to help prevent recurrence
• Counsel and facilitate recovery efforts as they impact multiple organizations, external stakeholders, insurance providers and their consultants, and equipment suppliers
• Industry data and “lessons learned” from equipment failures and disaster responses
• Technical documentation to help recover losses from contractors or insurance carriers
• Audits of facilities for risk reduction and environmental practices
• Proactive consulting to limit the number or severity of equipment failures or service outages
• Secure Internet Access to Electronic Documentation from Telcordia, through which many of the common outage causes can be retrieved and reviewed; will aid in disaster planning and risk management.

Benefits

Our commitment and direct contributions are driven by our expertise and recognition in the communications industry. Our abilities and accomplishments include:

• Management of response and recovery efforts during some of the largest events that have occurred in the U.S. communications industry.
  
  • 9/11 World Trade Center and Pentagon terrorist attacks
  • Northridge and San Francisco Earthquakes
  • Hurricane Andrew
  • Oklahoma City and World Trade Center bombings
  • Bushwick, Hinsdale Orangeburg and Madison Complex fires
  • Midwest (1993), North Dakota (1997) Colorado (1997) and California (1994 & 1996) regional floods.
• Expertise in the disaster recovery business since 1920
• Unsurpassed disaster recovery and prevention experience in the communications industry with direct response to over 5,700 requests for assistance since 1984
• Exceptional expertise to minimize the impact of disasters and to deal with the complex business and technical issues arising from a disaster
• Minimize customer impact, lost revenue, and equipment damage through rapid service restoral. Our services can accelerate the recovery period by as much as 70%.
• Reduction of recovery costs by providing unbiased, expert counsel on equipment restoration (restore vs. replace), while maintaining long-term reliability
• Vendor neutral positions on the review and investigation of disasters and equipment failures
• Outstanding in-house investigative laboratories, centered on communications and electronic equipment analysis and testing, to enhance information quality and speed recovery efforts
• Historical knowledge and documentation of failures in the communications industry. Extensive experience in disaster recovery involving the physical plant of communications service providers
• An outstanding industry reputation for solutions to complex technical problems
• Exceptional ability to review and develop facility control and maintenance strategies, resolve complex facility issues including indoor air quality problems, and identify energy cost savings through modeling and field testing
• Technical support and counsel on legal cases and property claims resulting in cost recovery by our clients of more than $60M in the past