Telcordia® Service Order Analysis and Control System CE (SOAC CE)

Service Order Analysis and Control System (SOAC) CE provides step-by-step service order control and tracking capabilities to form the core of a flowthrough provisioning process. Smaller telecom companies may wish to find out more about Service Delivery, another open, powerful workflow management platform

SOAC helps lower operations costs and improve service delivery for carriers throughout the industry by:

• Using tunable algorithms to determine inventory and assignment components based on service request
• Supporting open interfaces to interact with other systems involved in order processing
• Consolidating, coordinating, and communicating order status throughout the provisioning and activation process, including process exception conditions

This system controls the flow of service orders, coordinating and tracking their progress through every step in the provisioning process. Based on user-tunable tables and requested service activity, the system parses and interprets input orders, determines the correct inventory and assignment components (systems) needed to establish or change a service, then provides sequenced instructions to interact with those components. It supports a broad range of service types, from basic voice to the most complex special service circuits, and handles a complete set of order types and work orders.