Telcordia® Service Director

A service management solution that brings together the disparate resources in your network to manage Quality of Service (QoS) and monitor service level agreements (SLAs).

Service Director, the heart of our Service Management suite, enables you to monitor the performance of your services in real-time so you can capitalize on your service levels and position your business for:

• More business customers due to faster, more comprehensive service offers and SLA capabilities
• Increased customer satisfaction due to proactive trouble response
• Ability to manage an expanding set of telecommunications services at low cost and with little to no lead time

Now that the convergence of networks, services, applications and devices is a reality, competition is even fiercer. Customers are choosing providers as much for their service quality as for price. And with each new technology comes a new layer of complexity and greater expectations from customers. The real-time, dynamic nature of today's telecommunications services presents even greater service management challenges. In order for providers to attract and retain customers, they need to bring together their multivendor and multitechnology domains to deliver reliable quality of service.

Service Director incorporates an innovative service model concept that helps achieve end-to-end QoS management, comprehensive SLA monitoring, problem resolution and capacity management. These capabilities help you proactively pinpoint and diagnose service degradations before customers are impacted.

For IPTV operators, the quality of the viewing experience is essential to initial rollouts and subscriber retention. Providing high picture quality, clear audio, and instantaneous channel changes becomes more complex when the service is delivered using Internet Protocol (IP). At a minimum, these essential features must meet the service quality levels currently experienced with traditional broadcast delivery services. With its ability to quickly capture key IPTV performance indicators, Service Director is the leading purpose-built service management platform for IPTV services.