Telcordia® Service Director
Customer Experience and Service Management
Service Director Overview
It doesn't take much to shake customer confidence: Studies show two-thirds of users will give up trying a new service or feature after only two failed attempts.
By monitoring your performance in real time, Service Director helps you maintain outstanding service quality standards, so your customers stay happy-and loyal-for years to come.
What is Service Director?
Part of our Service Assurance suite, Service Director is a service management solution that helps you closely monitor and tightly control service quality, service level agreements, device performance, and customer experience.
Service Director features include:
- Data Visualization. Gives you an end-to-end view of your service quality by pulling key data from all your network elements, systems, and servers.
- Service Simulation. Lets operators view how service performs on different devices, so you know exactly what your customers are experiencing.
- Performance Monitoring and Analysis. Uncovers the root cause of service issues, so you can alert customers and prevent future problems.
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Why Use Service Director?
Consider Service Director if you want to:
- Unlock revenue. Make sure customers understand – and know how to use – advanced features.
- Launch efficiently. Deploy new service offerings quickly and easily.
- Reduce time to repair. Resolve issues – from network-wide failures to hard-to-find glitches – before customers even know they exist.
- Build loyalty. Gain deep insight into your customer experience – so you can understand and improve it.
