Telcordia® Service Delivery

Service Delivery is an open, powerful workflow management platform that guides service requests through the entire delivery process with little or no human intervention.

An efficient, programmable system that automates and accelerates service activation by:

• Using an easy-to-learn language for interface definition that reduces code up to 30 times - thus reducing implementation and maintenance costs
• Showing text and color-coded graphical displays of the progress of service requests to provide a quick reference for request status
• Automating service request corrections without additional code, and taking action by interfacing with other systems
• Managing service requests in the proper sequence and at the proper time to avoid outages and other errors
• Integrating with Telcordia "Exception Manager" to automate error recognition and handling

Service Delivery provides a single flow-management platform that can take you from inefficient, labor-intensive workflow processes to accurate, "hands-off" automation. Service Delivery integrates easily with other OSSs to manage high-volume service requests through complex workflows, achieving up to 99.8% unassisted flowthrough. This powerful, sophisticated workflow engine actually "decomposes" service requests into sub-requests and individual tasks, then executes and manages them separately or in parallel, in order to synchronize tasks properly while maintaining the integrity of the original service requests.