Telcordia® Exception Manager

An open, scalable system that manages order fallout resolution and work handling processes across disparate services and systems - even when work items require manual attention.

Part of our Fulfillment suite, Exception Manager helps real-life work center managers to be successful, by providing out-of-the-box capabilities that:

• Package work at multiple levels
• Deliver pre-built management reports and statistics at the resource, work center, and cross-work center levels
• Base reports, escalation notification, and resource management on customizable thresholds and parameters
• Boost productivity by focusing users on non-repetitive work
• Provide sophisticated analyses of order process fallout to drive operations improvements across services and systems

Even the most automated operations environments experience work order issues that must be resolved manually. That's life. And that's why Exception Manager was engineered to be a consistent, single platform that supports a real-life mix of manual, assisted, and fully automated work handling approaches. Our scalable work item distribution, management, and resolution system builds on our extensive ordering/provisioning and exception handling experience. With this one system, operations centers can handle all of the unplanned exceptions and error messages that are created during flowthrough processing of service orders, as well as planned activities requiring manual work efforts.

Exception Manager is one component of the powerful set of order management solutions offered in our Fulfillment Portfolio. This group of open, scalable systems helps you manage order processing from start to finish. Other components include the centerpiece product, Telcordia® Expediter - a flexible, configurable end-to-end order management solution that spans multiple services - as well as Expediter's two optional modules: Negotiator, a configurable order entry and negotiation solution; and Product Catalog Manager, which lets you easily define, organize, and govern your entire product portfolio.