Telcordia® Customer Centrex Manager CE

Customer Centrex Manager CE enables customers throughout North America to self-manage their network services.

Cuts costs and strengthens customer loyalty for service providers by:

• Putting customers in control of their own services and assignments
• Providing a common look and feel for customers across switch types
• Reducing service providers' workloads and communication costs
• Helping service providers avoid large capital outlays

The National Centrex Users Group has found self-management to be the Number One request of Centrex customers. Customer Centrex Manager CE is a web-based system that delivers the self-service functionality that's been winning and retaining customers for carriers across North America. Its GUI enables creation, viewing, and manipulation of individual and multiple stations with intuitive tabs, detailed feature windows, and point-and-click simplicity. It also tracks transactions, reports, and communications with the system administrator.

Customer Centrex Manager CE facilitates service activation by coming pre-integrated with the Telcordia® MARCH® System, a multi-vendor activation system that translates service order data into provisioning commands and manages interactions with network elements.