Service Assurance
Keeping customers delighted
The ability to understand the impact of network events on delivered services is a vital part of retaining customers. But as next generation networks makes it possible to expand the range of services offered into demanding new areas such as video and applications, the challenge of assuring those services becomes more complex. Telcordia offers a comprehensive range of service assurance products and solutions, all aimed at helping you retain your most valuable assets –- customers.
- Focused solutions and products, from home networking to customer experience management
- Proactive service management: identify impacts before customers are affected
- Highlighted service-device compatibility issues
- Complete "trouble-to-repair" lifecycle management
- Optimized assignment, scheduling and routing of field workforce
With Telcordia, service providers can assure a sophisticated and effective response to network events in a timely manner, thereby aiding service quality, customer retention –- and delight. More than that, the high quality of their services can be used as a differentiator to help secure vital new business.