Podcasts

The following Telcordia podcasts are available for you to listen to now or to download.
You may also subscribe to our iTunes feeds:

• Subscribe to our Thought Leadership feed on iTunes
• Subscribe to our Customer Success Stories feed on iTunes

Thought Leadership

Achieving Fast, Low-Cost Product Lifecycle Management... There is Finally a Way, if Our Industry Has the Will
In this installment we'll see how telecom operators are facing the challenges of an Internet-loving marketplace with a healthy appetite for services and little patience for lengthy processes. We'll look at how the systems and processes used throughout the industry to manage product deployment and fulfillment are coming up short, and how a modern, flowthrough product lifecycle management model is needed to move things forward. Because when the customers are calling the shots, you only get one chance to make the play.
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Centralized Service Interconnection — Imperative for New Service Introduction
In this installment, we'll examine how advances like Voice over IP (VoIP) and mobile instant messaging are creating new breeds of services and spawning a flood of new telecom players. We'll discuss the challenges posed by the resulting explosion in the volume and types of service interconnection data. And we'll see how service providers can successfully manage this data by evolving to an innovative holistic approach. Because if you want to get to the top, you need to make the right connections.
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Customer Experience Management Requires a New Device Perspective
In this installment we'll look at the tremendous pressure mobile customers are placing on operators to improve both the quality and delivery of their services. We'll examine the part "satisfaction" plays in raising revenues and reducing churn. And we'll see how a device-based approach to service management can positively impact the customer experience. Because the best way to look at your business is from the customer’s perspective.
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Fortifying Collaboration and Convergence with an Industry Information Infrastructure
In this installment we'll examine the unique business environment of the communications industry, where communications service providers must cooperate to compete more effectively. We'll discuss how networks must be interoperable and exchange valuable information in order to keep services flowing, comply with regulations, and provide customers with the same or improved levels of service. And we'll explore why a common understanding of key information is critical as providers move toward the provision of even more complex services. Because when everyone is using a different rule book, nobody wins.
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It Takes the Right Operations Plan to Unlock the Profitability of Mass-Market IP-based Multiplay Services
In this podcast we'll take a look at the evolution of residential multiplay services, and at the challenges facing multiplay providers in an all IP-based environment. We'll discuss how to achieve dependable service assurance and error-free service fulfillment, with systems that offer a holistic view into multiplay service flows and have the flexibility to respond to shifting network technologies and conditions. The boundaries between services are disappearing. Don't let that fact create new barriers to your success.
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Mobile Service Management: One of Today’s Greatest Business Opportunities
In this installment we’ll take a look at the need to move beyond traditional monitoring solutions to capture the full customer experience. We’ll examine the demands of today’s savvy mobile consumers and the challenges created by their unprecedented level of awareness regarding their telecom options. And we’ll see how sophisticated service management has become indispensable for mobile operators looking to move ahead in the new marketplace. Because when it comes to mobile services, your business is where your customers are.
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Modernizing Headend Documentation for Advanced Services
In this installment we'll explore how advanced services like high-speed Internet and video-on-demand have complicated headend management. We'll see how providers can no longer depend on simple spreadsheets and CAD drawings to mitigate the growing need for headend documentation. And we'll take a look at the advantages offered by state-of-the art systems based on "intelligent" CAD drawings integrated with relational databases. Because you can’t solve today’s problems with yesterday's solutions.
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Network Evolution — Boosting Services and Profits by Solving the Network Equipment Information Challenge
In this installment we'll see how the standard approaches for identifying network equipment can result in excessive costs and narrowing margins for equipment suppliers and services providers across the industry. We'll take a look at the disconnect that occurs when operators, suppliers, and systems use different identifiers and tracking attributes for various network elements, equipment types, and lifecycle stages. And we'll explore how an industry-wide approach to the network equipment information challenge can turn the tide. Because when communication and information infrastructure improves, profits are likely to follow.
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The Case for Mobile Resource Management: Preventing a Growing Mobile Network From Becoming a CAPEX/OPEX Drain
In this podcast we'll take a look at how growing mobile networks are putting an ever-increasing strain on capital and operating expenditures...especially in the area of backhaul. We'll discuss how you can get immediate relief with the right combination of OSS capabilities. And we'll also explore how you can migrate your network at your own pace, while still leveraging your current infrastructure. When backhaul can chew up half your capital budget, it's time to redistribute the load.
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The Choice for Today's Telecom Operators is Simple: Mass Customization or Mass Alienation
In this podcast we'll take a look at the need for real-time customization. We'll see how the expectations of today's customers go beyond quality of service and bandwidth management. We'll discuss how agile service policies are needed now more than ever to deliver the flexibility that the marketplace demands. And we'll talk about how Telcordia is making it possible. The choice is simple: Mass customization or mass alienation.
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There's no such thing as a fully self-managed network — even IP/MPLS requires proactive OSS involvement
In this installment we'll see how service providers are evolving their core networks into a common IP/MPLS infrastructure that supports all services. We'll look at the business users' growing dependence on interactive, multimedia IP-based services. And we'll examine the misconception that IP/MPLS networks can essentially run themselves without any supervision. Because without OSS guidance, your network could end up running itself into the ground.
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When Services Move at the Speed of Light, Network Provisioning Better Rise to the Occasion
In this installment we'll see how the optical environment demands an advanced, innovative approach to network provisioning. We'll examine how current provisioning approaches simply aren't working within the dynamics of the volatile optical network. And we'll look at how operators can evolve at their own pace to advanced capabilities without wasting their valuable legacy OSS investments. Because when it comes to your network, change is a good thing, but starting over isn't.
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With the Right Support, MVNOs Can Enrich Network Operators with Innovation, Differentiation, and Market Share
In this installment, we’ll see how network operators can enhance market share, revenue, and profitability by partnering with Mobile Virtual Network Operators (MVNOs). We’ll see how the differentiation of services between MVNOs and their hosts can help reduce churn and enhance margins. And we’ll see exactly which capabilities are required for network operators to cultivate profitable relationships with their network partners. Because, in today’s world, MVNO spells opportunity.
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Customer Success Stories

All-IP Service Provider Achieves 99% Provisioning Flowthrough
In this podcast we'll discuss how Cbeyond, an all-IP service provider, was able to achieve 99% provisioning flowthrough. We'll see how Cbeyond was able to avoid exhausting its inventory and provisioning tools as they extended their customer base. We'll hear why they choose Telcordia as their partner to integrate IP address management into its provisioning domain. And we'll talk about how Telcordia Granite Inventory delivered on the promise of reliable, automated and extremely cost-efficient fulfillment. It's growth without the growing pains.
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or Download MP3