Press Release:
OniTelecom Selects Telcordia for Next Gen Fulfillment
Improving accuracy and speed of service fulfillment and assurance
PISCATAWAY, NJ - May 6, 2009 - Portuguese wireline operator OniTelecom has awarded a contract to Telcordia to help them enhance the overall customer experience, reduce costs and accelerate time-to-market for new services for its corporate customers. With the emergence of new communications and information technologies, Telcordia will support OniTelecom's network and service evolution strategy to accelerate order-to-cash while reducing expenses and the time it takes to resolve faults.
"High quality customer service is vital to our business and we've invested on a unique network infrastructure to support the innovative, next generation services," said Rui Sequeira Martins, Chief Operations Officer, OniTelecom. "Delivering these quickly and effectively is critical and complex, and we are confident in Telcordia's expertise to help us streamline our processes by providing us with a holistic view of our network and its assets."
"Accelerating service creation and improving performance is on every operator's business plan, and doing so seamlessly and successfully requires a carefully managed evolution of systems and processes," said Adan Pope, Chief Strategy Officer, Telcordia. "Telcordia has deep operational knowledge and robust software solutions, which makes us uniquely qualified to predictably and cost-effectively deliver measurable improvements to a provider's business performance."
By deploying the market leading next generation Telcordia Fulfillment Suite, OniTelecom's disparate inventory databases will be consolidated onto a single database of record – accessible by all departments working on service orders. Having this added intelligence and visibility will allow OniTelecom to continue focusing on building new differentiating and revenue-generating services, such as complex service bundles and value-added services, and will ultimately help OniTelecom achieve the measurable performance improvements needed for its next phase of growth.
At the core of the Telcordia Fulfillment Suite is Telcordia® Granite Inventory, a flexible, scalable solution that combines inventory, provisioning automation and data synchronization functions to accelerate resource queries, minimize errors and reduce the cost of system management. Its unique GUI provides a richer visualization of information, enabling a user-friendly snapshot of all services and network assets. For wireline telecommunications operators, such as OniTelecom, Granite Inventory allows them to consolidate their inventory databases onto one centralized repository, which allows for higher data accuracy, eliminating delays in fulfillment and accelerating order management and service provisioning.
In 2008, OSS Observer named Telcordia as the global service fulfillment market leader for the third consecutive year. Analysts Stratecast and IDC have also recognized Telcordia for its leadership in the service fulfillment market.
For more information about Telcordia, visit www.telcordia.com.
About OniTelecom
Oni Communications is a provider of communications solutions focusing on the corporate and carrier's carrier markets. In 2008 achieved net profit, becoming one of the first new telecommunications operators in Europe to reach break-even. It has a turnover of more than 130 million Euros in corporate telecommunications services; more than two thirds of this revenue was due to complex data and integrated solution services. Oni Communications has a market share of more than 20% in the corporate and carrier's carrier (C&C) segments, which positions it as the European new wireline operator with the highest market share in these segments. The company is owned by The Riverside Group (60,9%), Gestmin SGPS (34,6%) and other shareholders (4,5%) , through WinReason. For additional information, visit www.onicommunications.pt
Contact:
Sharon Oddy
Telcordia Technologies, Inc.
(732) 699-4203
oddys@telcordia.com