Press Release:
Telefonica Moviles Mexico Raises the Bar for Superior Customer Experience with Telcordia Solution
PISCATAWAY, NJ - February 11, 2008 - Telefonica Moviles de Mexico, a national mobile business of Spain's incumbent telecoms operator, has deployed a market leading service management solution that is setting the standard for communication services in the Latin America region. At the core of their initiative is a comprehensive service assurance solution from Telcordia Technologies (www.telcordia.com), a global leader in the development of IP, wireless, and mobile telecommunications software and services.
"The selection and deployment of this solution is in line with Telefonica's commitment to put our customers first, to drive innovation and achieve operational excellence," said Jose Maria Rodas, Operations Director of Telefonica Moviles Mexico. "We also benefited from Telcordia's unique ability to enable us to leverage our existing network investment and the unmatched expertise of Telcordia for the rapid and seamless integration of this service quality solution in our network."
Telefonica Moviles Mexico has deployed the market leading Telcordia® Service Director, part of the Telcordia Service Management Suite in both its Mexico as well as Central American mobile operating companies to help provide a superior customer experience and stay ahead of the competition. Service Director's service quality management, comprehensive SLA monitoring, problem resolution and capacity management capabilities will help Telefonica Moviles Mexico improve its pre- and post-paid mobile services and underlying processes to drive a superior customer experience -- a key competitive differentiator in the market.
"Telcordia continues its momentum in Latin America by helping leading carriers like Telefonica Moviles Mexico set the standard for excellent service quality in this growing and dynamic market," said Dan Mikesell, Regional Vice President for Latin America, Telcordia. "This solution enables Telefonica Moviles Mexico to extend its commitment to service quality by continually monitoring the customer experience, proactively pinpointing and diagnosing service degradations and taking pre-emptive actions before any potential service problems become noticeable to customers."
"This is a strategic region of growth for Telcordia and the latest example of how we are helping communication service providers evolve their network operations to remain competitive and profitable in this increasing IP-centric world," Mikesell added.
Launched in February 2007, the Telcordia Service Management Suite is a comprehensive solution that brings together and analyzes disparate network and operational data to help operators maximize their customers' service experience. The suite includes Telcordia® Service Director, which provides deep insight into service quality, and Telcordia® Device Director, which analyses individual device and service performance. Telcordia has established itself as a leader in the Customer Service Assurance space, and has been recognized by Stratecast (a Division of Frost & Sullivan), a leading independent analyst firm, which named Telcordia the 2006 Stratecast Global Customer Service Assurance Market Leader award winner in June 2007.
More information on the Telcordia Service Management Suite, Telcordia® Device Director and Telcordia® Service Director can be found at http://www.telcordia.com/portfolios/service_management/index.html. General information about Telcordia can be found at http://www.telcordia.com.
Contact:
Sharon Oddy
Telcordia Technologies, Inc.
(732) 699-4203
oddys@telcordia.com