Press Release:
Telcordia Receives 2006 Stratecast Service Assurance
Market Leader Award
PISCATAWAY, NJ - June 6, 2007 - As service providers worldwide look to ensure a reliable, high-quality end-user experience, customer service assurance (CSA) is rapidly becoming a necessary element in any business operation. Continuing its long history of innovation, Telcordia (www.telcordia.com) has established itself as a leader in the CSA space. That leadership has been recognized by Stratecast (a Division of Frost & Sullivan), a leading independent analyst firm, which today named Telcordia the 2006 Stratecast Global Customer Service Assurance Market Leader award winner.
Stratecast recognized Telcordia for the breadth and depth of its Telcordia Service Management Suite, which includes Telcordia® Service Director and Telcordia® Device Director. This suite spans wireline, cable, wireless, and IPTV services as well as network and customer device functions. Service Director enables proactive actions to identify and resolve service problems, and monitors service-level agreements (SLAs). It utilizes patented service modeling to analyze data from various disparate sources, such as network performance/fault management systems, network probes, and trouble ticket systems, to generate an overall picture of customer, service and network quality. The newly launched Device Director analyses user device usage, configuration and performance. Together, these products give service providers the necessary tools to provide an optimal customer experience for consumers and enterprises.
"As communication service providers struggle to transition their various networks into a common IP infrastructure, while simultaneously consolidating their OSS/BSS environment, innovative solutions are required that effectively accommodate the new infrastructure, services and operational strategies," said Nancee Ruzicka, Research Analyst, Stratecast. "Telcordia's deep knowledge of CSP operations, combined with its extensive research and development activities, enables the delivery of service assurance solutions that are right on target in satisfying current and future business needs."
"Service management is a strategic focus for Telcordia and for service providers worldwide," said Michael Anderson, President, Global Solutions, Telcordia. "Having Stratecast recognize the Telcordia Service Management Suite is in line with our commitment to develop market leading, innovative solutions that help service providers deliver a reliable, high-quality end-user experience, improve their competitive position and increase their revenue opportunities."
More information on the Telcordia Service Management Suite can be found at http://www.telcordia.com/portfolios/service_management/index.html. General information about Telcordia can be found at http://www.telcordia.com.
Stratecast is a practice within Frost & Sullivan, an independent analyst firm that tracks the global telecom market. The annual Stratecast Global Customer Service Market Leader Award recognizes a company's vision to enter an emerging market, its persistence in overcoming business and technological obstacles, the company's ability to place products with leading service providers, and its ability to provide outstanding support for its products and customers and thereby achieve the highest level of revenue.
About Stratecast
Frost & Sullivan's Stratecast practice directly assists clients in achieving their strategic objectives by providing critical and objective insights. Stratecast's industry analysts and market experts provide the telecommunications industry with market consulting and tactical strategic forecasting. This market information and industry research helps senior executives make critical business, technology, product, partnership, and tactical strategy decisions. Our custom consulting, analyst availability, and market subscriptions provides your firm with winning business growth strategies.
Contact:
Sharon Oddy
Telcordia Technologies, Inc.
(732) 699-4203
oddys@telcordia.com