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Issues Briefs
Issues Briefs are non-technical white papers intended to explore important issues within the telecommunications industry.
Managed Evolution: Scaling, Operating and Supporting New Technologies
As Communications Service Providers (CSPs) scale up their deployment of new technologies in support of converged services, pressures increase on business processes and Operations Support Systems (OSSs), resulting in escalating operations expenses. Next Gen OSSs present part of the answer, especially for managing Layer 2 and 3 functions. However, the investment in core OSSs can continue to be leveraged, particularly in support of Layer 1 functionality, by making critical inventory data available to Next Gen OSSs through techniques such as data federation. This approach, called managed evolution, leads to reduced risk, lower operations expense, improved time-to-market, and an enhanced customer experience. In fact, by employing the principles of managed evolution, Tier 1 CSP operations expenses can be cut by $110 per subscriber per year, or $110 million annually for a CSP with 1 million subscribers.