White Paper:
Fortifying Collaboration and Convergence with an Industry Information Infrastructure

The communications industry is a unique business environment. It puts service providers in a position that players in other industries never have to face — they must cooperate to compete. Service providers must make their networks interoperable and exchange valuable network and services information in order to keep services flowing, to comply with regulatory mandates, and — the ultimate irony — to differentiate themselves by supporting a great customer experience.

This white paper describes the information-exchange challenge faced by competitive operators who must collaborate in a converging, global environment. It explains why a common understanding of key information is critical to success. It also explains why so many approaches to the challenge fall short, and suggests an industry-wide strategy that requires collective input, yet strengthens every operator's competitive position.

Author: Richard Noel, Marketing Director, Telcordia

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What kinds of projects are you working on currently or planning to sponsor/support that will include systems integration or data migration within the next 6-12 months? (Check all that apply).*
  OSS
  BSS
  Master Data Management
  Data Cleaning
  Data Migration
  Other  

What is your role and specific area(s) of interest with regard to a common information infrastructure?*

To what degree does your company experience difficulty communicating equipment information across your organization and with your suppliers? (select best response)*
  High (e.g. wrong equipment is ordered consistently, inability to reconcile equipment invoices with equipment received, inability to identify interchangeable parts)
  Medium (e.g. difficulty in obtaining equipment information to populate BSS/OSS systems when introducing new equipment into the network, challenges in dealing with equipment recalls)
  Low (e.g. requirements to maintain mapping tables between different equipment identifiers for different systems)
  Not Important as it is not applicable to my business

To what degree does your company experience difficulty in communicating with other service providers to interconnect to buy and sell wholesale services? (select best response)*
  High (e.g. inability to submit or process orders for wholesale access services, inability to deal with fallout, inability to deal with regulatory mandates)
  Medium (e.g. requirements to maintain proprietary, bi-lateral interfaces with each interconnecting service provider lead to long provisioning intervals, delayed revenue and increased churn)
  Low (e.g. wholesale order processing is error prone and manually intensive, but low order volume makes it possible to process with existing staff)
  Not Important as it is not applicable to my business

  Yes, I would like to be contacted by Telcordia