Customer Solution Care Center
Software Support Contact List
| Product Name | Hotline | Fax | Direct | |
|---|---|---|---|---|
| AAI | 1-800-211-7900 | 1-732-336-4838 | Send Email | |
| Activator | 1-800-332-7060 | 1-732-336-2872 | 1-732-699-7060 | Send Email |
| ActiveCharge | 1-800-458-4826 | 1-800-463-1970 | 1-732-699-4824 | Send Email |
| ALOG | 1-800-795-5876 | 1-732-336-4838 | Send Email | |
| ARIS/CSAS | 1-800-622-3074 | 1-732-336-2948 | Send Email | |
| ASMS | 1-800-458-4826 | 1-800-463-1970 | 1-732-699-4824 | |
| Auto RF | 1-732-699-2886 | 1-732-699-2886 | ||
| AXESS | 1-800-795-3119 | 1-732-336-2419 | Send Email | |
| AXESS Point | 1-800-458-4826 | 1-732-699-2861 | 1-732-699-4824 | |
| BAE | 1-800-795-5876 | 1-732-336-4838 | Send Email | |
| BAIST | 1-800-795-3119 | 1-732-336-4838 | ||
| CIS | 1-800-795-5876 | 1-732-336-4838 | Send Email | |
| COG | 1-800-458-4826 | 1-800-463-1970 | 1-732-699-4824 | Send Email |
| COMMON LANGUAGE | 1-877-699-5577 | 1-732-699-5577 | Send Email | |
| CommonMT | 1-800-232-3227 | 1-732-336-2872 | Send Email | |
| ComMQ | 1-800-795-5876 | 1-732-336-4838 | Send Email | |
| Converged Application Server | 1-800-458-4826 | 1-800-463-1970 | 1-732-699-4824 | Send Email |
| Real-Time Charging | 1-800-458-4826 | 1-800-463-1970 | 1-732-699-4824 | Send Email |
| COSMOS | 1-800-332-7060 | 1-732-336-2328 | Send Email | |
| Customer Centrex Manager | 1-800-622-2996 | 1-732-336-2838 | Send Email | |
| Customer Network Manager | 1-877-673-6877 | 1-732-336-4787 | Send Email | |
| Customer Number Manager | 1-800-232-3227 | 1-732-336-2832 | 1-732-699-3388 | Send Email |
| DBAS II/AFM | 1-800-322-7272 | 1-800-463-1970 | 1-732-699-4824 | Send Email |
| DFG | 1-800-844-2006 | 1-732-336-2838 | Send Email | |
| Directory Builder (MOZART, LIRA) | 1-800-458-4826 | 1-732-336-2950 | 1-732-699-4824 | Send Email |
| DOM | 1-800-458-4826 | 1-732-336-6566 | 1-732-699-4824 | Send Email |
| DSF (DSL/DSS/PET) | 1-800-232-3227 | 1-732-336-2872 | Send Email | |
| Element Communicator | 1-800-769-0460 (Option 3) |
1-732-336-2420 | Send Email | |
| EquipmentManager | 1-800-540-7466 | 1-732-336-2857 | Send Email | |
| Exception Manager | 1-866-674-5745 | 1-732-336-2872 | 1-732-699-8282 | |
| ExchangeLink (RSM, Virtual Front Office) | 1-800-458-4826 | 1-800-463-1970 | 1-732-699-4824 | Send Email |
| Expediter | 1-866-674-5745 | 1-732-336-2872 | 1-732-699-8282 | |
| FACS (APBASE) | 1-800-232-3227 | 1-732-336-2872 | Send Email | |
| FEPS and PWS | 732-699-3872 | 1-732-336-2992 | Send Email | |
| FIMS | 1-800-540-7466 | 1-732-336-2857 | Send Email | |
| FOMS/FUSA | 1-800-332-7060 | 1-732-336-2328 | Send Email | |
| FORCE | 1-800-279-2638 or 800-908-841 (International - Hong Kong) |
1-732-336-3461 | Send Email | |
| FusionWorks | 1-800-458-4826 | 1-800-463-1970 | 1-732-699-4824 | Send Email |
| Granite Inventory | 1-603-263-6600 | Send Email | ||
| ISCP/AIN | 1-800-458-4826 | 1-800-463-1970 | 1-732-699-4824 | Send Email |
| ISCP/Core-INAP | 1-800-458-4826 | 1-800-463-1970 | 1-732-699-4824 | Send Email |
| ISCP/HLR | 1-800-458-4826 | 1-800-463-1970 | 1-732-699-4824 | Send Email |
| ISCP/LNP | 1-800-458-4826 | 1-800-463-1970 | 1-732-699-4824 | Send Email |
| ISCP/NDB/800 | 1-800-458-4826 | 1-800-463-1970 | 1-732-699-4824 | Send Email |
| ISCP/NDB/LIDB | 1-800-458-4826 | 1-800-463-1970 | 1-732-699-4824 | Send Email |
| ISCP/WIN | 1-800-458-4826 | 1-800-463-1970 | 1-732-699-4824 | Send Email |
| ISP | 1-800-458-4826 | 1-732-336-2861 | 1-732-699-4824 | Send Email |
| jTagVal | 1-800-795-5876 | 1-732-699-5779 | Send Email | |
| ITE | 1-800-844-2006 | 1-732-336-2838 | Send Email | |
| LEIS™ System | 732-699-8700 | 1-732-336-2982 | Send Email | |
| LOC | 1-800-332-7060 | 1-732-336-4157 | 1-732-699-7060 | Send Email |
| FACS - Loop Facilities Assignment and Control System SE (LFACS) | 1-800-232-3227 | 1-732-336-2872 | Send Email | |
| MARCH System | 1-800-622-3029 | 1-732-336-2838 | Send Email | |
| MYNAH (Bus Flow Tester) | 1-800-795-3119 | 1-732-336-2419 | Send Email | |
| Network Configuration Manager | 1-800-332-7060 | 1-732-336-2872 | 1-732-699-7060 | Send Email |
| Network Engineer | 1-888-909-6372/ 1-256-864-3050 | 1-256-864-0251 | Send Email | |
| Network Performance Monitor | 1-800-769-0460 | 1-732-336-2359 | Send Email | |
| NMA | 1-800-769-0460 (Option 2) |
1-732-336-2420 | Send Email | |
| Network and Services Database (NSDB) | 1-800-211-7900 | 1-732-336-2419 | Send Email | |
| Order Automation | 1-800-232-3227 | 1-732-336-2872 | Send Email | |
| PAWS | 1-800-232-3227 | 1-732-336-2872 | Send Email | |
| PICS/DCPR | 1-800-560-7427 | 1-732-336-2857 | Send Email | |
| PRF | 1-800-795-5876 | 1-732-336-4838 | Send Email | |
| POG/TAG | 1-800-839-6347 | 1-732-336-2739 | Send Email | |
| PREMIS | 1-732-699-3926 | 1-732-336-2250 | ||
| PVI | 1-800-844-2006 | 1-732-336-2838 | Send Email | |
| PWS | 732-699-3872 | 1-732-336-2992 | Send Email | |
| QUIKCOM | 1-800-795-5876 | 1-732-336-4838 | Send Email | |
| RSM | 1-800-458-4826 | 1-800-463-1970 | 1-732-699-4824 | Send Email |
| S1 | 1-800-795-5876 | 1-732-336-4838 | Send Email | |
| SCP | 1-800-458-4826 | 1-800-463-1970 | 1-732-699-4824 | Send Email |
| Service Delivery | 1-800-332-7060 | 1-732-336-6566 | 1-732-699-7060 | Send Email |
| ServiceGate Gateway | 1-800-458-4826 | 1-732-699-2348 | Send Email | |
| Service Level Manager / Service Director | 1-800-844-2006 | 1-732-336-2838 | 1-732-699-2737 | Send Email |
| Signaling Network Activation Manager | 1-800-622-3076 | 1-732-336-2838 | Send Email | |
| SIMM | 1-800-540-7466 | 1-732-336-2857 | Send Email | |
| FACS - Service Order Analysis and Control System SE (SOAC) | 1-800-232-3227 | 1-732-336-2872 | Send Email | |
| Standard Components | 1-800-795-5876 | 1-732-699-5779 | Send Email | |
| Subscriber Data Solutions | 1-800-458-4826 | 1-732-336-2861 | 1-732-699-4824 | Send Email |
| SM | 1-800-458-4826 | 1-800-463-1970 | 1-732-699-4824 | Send Email |
| SMG | 1-800-458-4826 | 1-800-463-1970 | 1-732-699-4824 | Send Email |
| Surveillance Manager | 1-800-769-0460 (Option 4) |
1-732-336-2420 | ||
| SWITCH System | 1-800-332-7060 | 1-732-336-2328 | Send Email | |
| TCIS | 1-800-795-5876 | 1-732-336-4838 | Send Email | |
| TechAccess | 1-800279-2638 | 1-732-336-3461 | Send Email | |
| Telephone Number Tracker and Forecaster | 1-800-332-7060 | 1-732-336-2328 | Send Email | |
| TELEXEL | 1-800-795-5876 | 1-732-336-2771 | Send Email | |
| Test Expert (formerly Integrated Testing & Analysis System) | 1-800-769-0460 (Option 1) |
1-732-336-3254 | Send Email | |
| TIRKS | 1-800-332-7060 | 1-732-336-2872 | 1-732-699-7060 | Send Email |
| Total Network Data Systems/Trunking (TNDS/TK) | 732-699-5889 | 1-732-336-2225 | ||
| TOPCOM | 1-800-795-5876 | 1-732-336-4838 | Send Email | |
| TOPWATCH | 1-800-795-5876 | 1-732-336-4838 | Send Email | |
| Transport Element Activation Manager | 1-877-673-6877 | 1-732-336-4787 | Send Email | |
| TSEND | 1-800-795-5876 | 1-732-336-4838 | Send Email | |
| TTS | 1-800-795-5876 | 1-732-336-4838 | Send Email | |
| Virtual Front Office | 1-800-458-4826 | 1-800-463-1970 | 1-732-699-4824 | Send Email |
| Work and Force Administration/Control (WFA/C) | 1-800-211-7900 | 1-732-336-2419 | Send Email | |
| Work and Force Administration-Dispatch In (WFA/DI) | 1-800-211-7900 | 1-732-336-2419 | Send Email | |
| Work and Force Administration-Dispatch Out (WFA/DO) | 1-800-211-7900 | 1-732-336-2419 | Send Email | |
| WFA/IX | 1-800-211-7900 | 1-732-336-2419 | Send Email | |
| WIM | 1-800-232-3227 | 1-732-336-2872 | Send Email | |
| WMC | 1-800-795-5876 | 1-732-336-4838 | Send Email | |
| WNP Solution (SMG/WNP) | 1-800-458-4826 | 1-800-463-1970 | 1-732-699-4824 | Send Email |
| WSM | 1-800-458-4826 | 1-800-463-1970 | 1-732-699-4824 | Send Email |